ACCESSIBLE CUSTOMER SERVICE POLICY



 

Organizational Commitment

Putting customers first is our foremost priority. It guides our efforts to become the most recommended company in the markets we serve. As part of this, we are committed to:

1. ensuring that our products and services are accessible to all our customers;
2. meeting the accessibility needs of persons with disabilities in a timely manner;
3. ensuring our customer service policies and processes respect and promote the dignity and independence of all customers;
4. promoting the values of diversity and inclusiveness among our employees; and
5. supporting a work environment where all individuals, including those with varying abilities, are treated with dignity and respect.

Hungry Gorilla's Accessibility Strategy and Multi-year Accessibility Plan

We have and are putting into place appropriate strategies to meet the needs of people with all levels of ability. These strategies include:

1. providing accessible websites and web content;
2. communicating with customers with varying abilities in ways that best meet their needs;
3. enabling persons with disabilities who use assistive devices or who are accompanied by or receiving help from a service animal or support person to obtain, use or benefit from Ideaform's goods and services;
4. incorporating accessibility criteria and features when procuring goods and services;
5. providing an inclusive and accessible workplace;
6. providing accessibility training to its employees; and
7. meeting these commitments in a timely manner.

Note that this document and plan will be updated on an ongoing basis.

Feedback

We are committed to providing excellent customer service and welcome feedback to improve the accessibility of products and services. We offer a variety of ways for you to contact us. Please include your name, telephone number, any alternate contact information, and your questions and/or comments.

Email: info@hungrygorilla.com
Our mailing address: Hungry Gorilla Inc. 2 Bay Club Dr., 19F, Bayside, NY 11360, USA
Phone: 718 986 3209

In all cases, we are committed to responding to your inquiry within two business days.